THESE TERMS

What these terms cover.
Welcome to www.footintheeast (the “Website”). We know from our own experiences of shopping online that it’s important to feel secure and protected, so we go out of our way to make sure that’s how you feel when shopping with us too. Our Terms and Conditions (or T&Cs) outline everything you need to know to ensure that shopping with us is safe, secure and fair. By using the Website you agree to be bound by these T&Cs and any orders placed by you are bound by these T&Cs. Please read these terms carefully before you submit your order to us. If you’re uncertain about your rights under these T&Cs, or you want any explanation about them please contact us before you place your order.

If you would like to place a large wholesale order with us please get in touch at sales@footintheeast.co.uk and we will discuss the wholesale availability of our products and our relevant credit and payment terms.

OUR CONTRACT WITH YOU

How we will accept your order.
Your order is an offer to Foot in the East to buy the product(s) in your order. When you place an order to purchase a product(s) from Foot in the East, we will send you a message confirming receipt of your order and including the details of your order (the “Order Confirmation”). When we send you the Order Confirmation this does not confirm acceptance of your offer to buy the product(s) ordered, it is an acknowledgment that we have received your order. Our acceptance of your offer, and conclusion of the sale of a product(s) to you, will take place when we email you to confirm the order has been dispatched to you, at which point a contract will come into existence between you and us.

If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to make delivery within a reasonable timeframe due to issues with stock availability.

Your order number.
We will assign an order number to your order and tell you what it is when we receive your order. It will help us if you can tell us the order number whenever you contact us about your order. If you have not received an order number please contact us at sales@footintheeast.co.uk or telephone us on +44 (0)1239 891178.

OUR PRODUCTS

Products may vary slightly from their pictures.
Thee images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our website for these products have a reasonable tolerance of difference.

Product packaging may vary.
The packaging of the product may vary from that shown in images on our website.

DELIVERY & SHIPPING

Please see our Delivery page for details of our delivery charges and methods.

ORDERS & RETURNS

Placing orders
When you are ready to purchase the items that you have placed in your basket you can simply click on the shopping bag icon located at the top right of the page and you will be directed to your basket. Here you will be able to use our delivery calculator to work out how much the shipping would be for your order. Remember to select the correct delivery country from the drop down menu and enter the correct postal/zip code. Once you have selected your preferred delivery method, simply update the total by using the button below. Check that you are happy with the products in your bag, once an order has been submitted you will be unable to add any more items or make further changes. If you have a gift card or discount code, remember to enter it here. When you are happy with the payment total of the order, you can then click “Proceed to checkout” on the right of the page.

Follow these simple steps to complete your order:

Step 1. Checkout Method
You can sign into your account if you have one or if this is your first visit, register with us for quicker future visits. Alternatively, you can opt to check out as a guest if you prefer. Once you make your selection, just click on continue or sign in.

Step 2. Billing & Shipping Information
Please complete all required sections, these are highlighted for you with a red asterix (*). If possible, please enter a mobile number where we can reach you should we need to discuss your order. Your privacy is very important to us and we promise not to pass your details onto any other 3rd party. If you are shipping to an alternative delivery address, please select ship to different address and complete the highlighted section. When you are ready, just click continue.

Step 3. Shipping Method
You can now review your delivery method. All orders will be despatched within 2 working days, this timeframe may increase during exceptionally busy periods such as when we have a sale. For more information, please view our Delivery page. If you wish to change to a different shipping method, just make your selection and click continue. You can review all changes before you pay.

Step 4. Payment Information
You should now be at the payment stage where you can select your payment method. Currently we accept card payments via Stripe and PayPal payments. If you choose Stripe or PayPal, you will be directed to their site to complete the payment.

When paying by PayPal you will see that payment goes to our parent company, Dittman and Malpas Ltd.

Step 5. Order Review
Please spend a minute to review your order one last time. Remember, we can’t make any changes to the order once it has been submitted to us. If you would like to go back over your delivery address, just click on the shipping information section and it will open for you. Once you are happy with your details you can go ahead and complete your order by clicking place order. Once all payment information has been entered, you will receive your order confirmation email.

Amending orders
We are not able to amend orders once confirmed.
Once you have confirmed your order online it is immediately directed to our warehouse for processing. This is a seamless process that takes place via our computer system; this means that we are not able to amend any orders. Once you have received your order, if you decide an item(s) is not suitable, you can return it. Please see our Returns Policy page for more details.

Cancelling orders
Once you have completed your order at checkout it is immediately sent to our warehouse for processing, we are not able to amend or stop orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you. Please see our Returns Policy page for more details.

In accordance with the Consumer Contract Regulations, you have 14 days from the first day that you receive the goods. Should you decide to return your whole order within 14 days we will refund you in full for the item(s) including the original shipping charge. If the order is shipped in more than one parcel the 14 days will apply from the date of delivery of the last item. Please note we only refund the standard delivery amount we do not refund express delivery charges. Your refund will be processed once the goods have returned to Foot in the East. The Consumer Contract Regulations applies to EU countries only.

All postage and handling charges associated with returning the goods to Foot in the East are your responsibility.

IMPORTANT! You must send an email to sales@footintheeast.co.uk to notify us if you change your mind and wish to cancel your order. If you do not inform us that you are cancelling your whole order, we will treat any goods sent back to us as a return. It is in your best interest to make contact with us to help us give you the best possible service.

RETURNS POLICY

Please see our Returns Policy page for details of our returns process.

PRICE AND PAYMENT

Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

When you must pay and how you must pay
We accept payment for orders by card payments via Stripe and PayPal payments. If you choose PayPal you will be directed to their site to complete the payment.

YOUR RIGHT TO END THE CONTRACT

You can always end your contract with us
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back)
(b) If you want to end the contract because of something we have done or have told you we are going to do
(c) If you have just changed your mind about the product. You may be able to get a refund as outlined in our Returns Policy, but this may be subject to deductions and you will have to pay the costs of return of any goods

Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(d) you have a legal right to end the contract because of something we have done wrong

Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

When you don’t have the right to change your mind
You do not have a right to change your mind in respect of:
(a) some products which we cannot cancel or refund, such as made-to-order items.
(b) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(c) any products which become mixed inseparably with other items after their delivery.

How long do I have to change my mind?
How long you have depends on how what you have ordered is delivered. You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

HOW TO END THE CONTRACT WITH US

Tell us you want to end the contract
To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on +44 (0)1239 891178 or email us at sales@footintheeast.co.uk. Please provide your name, home address, your order number, details of the order and, where available, your phone number and email address.

Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Foot in the East Returns, Castell, Brynberian, Crymych, Pembrokeshire, SA41 3TU, UK or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +44 (0)1239 891178 or email us at sales@footintheeast.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

When we will pay the costs of return.
We will pay the costs of return:
(a) if the products are faulty, misdescribed or the order has been incorrectly fulfilled by us;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do because of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund you
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind
If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

When your refund will be made
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then and we have not offered to collect the products from you, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. Please see our Returns Policy page for details of our returns process.

OUR RIGHT TO END THE CONTRACT

We may end the contract if you break it
We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems
If you have any questions or complaints about our products or services, please email sales@footintheeast.co.uk.

Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

Your obligation to return rejected products
If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection unless you are returning the products. Please call customer services on +44 (0)1239 891178 or email us at sales@footintheeast.co.uk for a return label or to arrange collection.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and; and for defective products under the Consumer Protection Act 1987

We are not liable for business losses
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information
By agreeing to these terms and conditions, you acknowledge that we may collect personal data from you. Any personal data supplied by you to us will be stored on our database. This personal data will be used as described in and in accordance with our Privacy & Data Policy.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Which laws apply to this contract and where you may bring legal proceedings.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.