We want all our customers to fall in love with their chosen items. Please check all items immediately upon arrival. As most of our products are handmade they may vary slightly in colour and size.

However, if you wish to return any item, please email us at sales@footintheeast.co.uk
You can return any item for refund within 14 days.

Our returns address is:
Foot in the East Returns
Castell,
Brynberian
Crymych
Pembrokeshire
SA41 3TU
UK.

All returned items must be in their original condition. This means clothing must have hangtags still attached. We ask that you return all items in their original packaging. If you have broken cellophane seals on any items please return all other labels and materials apart from the cellophane itself. Any items that have clearly been used will be not refunded even if they are returned to us.

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days to be processed after receipt of the return.

Exchanges
We are not able to offer an exchange service on unwanted goods. This ensures that we can maintain high stock levels and keep an up-to-date inventory at all times.
The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another.